Official technical documentation, user manuals, firmware assistance, and after-sales support for global buyers and wholesale partners.
Locate product specifications, pairing instructions, or model-specific documentation by entering your SKU reference (e.g., RA-VE-400R), model series, or product name.
Access complete technical specification sheets, Bluetooth protocol guidelines, IP water-resistance ratings, and operational manuals across all Reflex Active device families.
Featured Models: Sea Venture 400 R (RA-VE-400R Series)
IP68 / 5ATM swim-rated smartwatches featuring high-luminance AMOLED displays, dynamic heart rate sensing, and integrated activity algorithms.
Featured Models: Venture 400 S XL, Series 54, Series 45 Pro, Series 44, Series 43
Heavy-duty smartwatch platforms engineered with reinforced zinc-alloy outer frames, multi-sport tracking algorithms, and long-standby power management.
Featured Models: Spectra 300 R SL, Spectra Aluminium, Series 42, Series 40 Lite, Series 31, Series 30
Sleek touchscreen fitness wearables featuring lightweight aluminum alloy chassis, customizable watch face SDKs, and continuous health monitoring.
Featured Models: Nexus 100 S Lite, Series 53, Series 52, Series 51 XL, Series 50 C, Series 49, Series 38, Series 23
Integrated Bluetooth HD voice calling smartwatch platform with internal speaker-mic modules, notification sync, and ergonomic wrist profiles.
Featured Models: Corrus S (Series 13, Series 12), Series 10, Series 09, Series 08, Series 07, Series 06, Series 05
Jewelry-inspired smartwatch line combining refined stainless steel mesh and link bands with essential activity tracking and daily notification alerts.
Featured Models: Studio Pro, Play Headphones, Sport Plus TWS, ActiveTags, 3-in-1 Charging Cables
High-fidelity Bluetooth audio equipment, item trackers, and power management solutions designed for daily connectivity and active lifestyles.
Reflex Active operates an established technical engineering office and quality management centre in Birmingham, UK. We provide end-to-end support for retail stockists, international distributors, and corporate procurement channels.
Technical Support Division & Service Logistics
The model code is laser-etched onto the stainless steel back cover of every watch case. It typically starts with 'RA' followed by an 8-character string (e.g., RA-VE-400R). Alternatively, you can view the internal model series by navigating to Watch Settings > System > About on the device screen.
Our smartwatches utilize Bluetooth Low Energy (BLE 5.0 / 5.2) to pair with smartphone companion applications available on the Apple App Store and Google Play Store. The app manages activity log syncing, push notifications, OTA firmware updates, and dial face customizations.
Water resistance varies by model category. Sea Venture smartwatches carry a 5ATM / IP68 swim rating suitable for freshwater and pool swimming. Outdoor and fashion series (Venture, Spectra, Nexus, Corrus) are rated IP67/IP68 for rain, washing hands, and sweat exposure. Detailed rating tables are included in every model manual.
Authorized buyers and distributors can request full compliance documentation—including CE Declaration of Conformity, RoHS test reports, REACH material declarations, and UN38.3 battery transport certificates—directly through our B2B technical service department.
All products are covered by a 2-year factory guarantee. Wholesale account holders receive direct RMA authorization numbers from our Birmingham service portal. Returned units undergo full engineering diagnostic evaluation with options for replacement or credit note processing.
Our technical engineering and product service specialists are available to answer inquiries regarding specification details, app integration, compliance verification, and bulk aftermarket supplies.
Dispatched from our UK warehouse with tracked shipping.
Every smartwatch and audio product is covered as standard.
One companion app across the whole product ecosystem.
Pairing, firmware and accessory help from our support team.
